Gavin joined BT in 2004 as Group Managing Director of BT Retail’s Consumer division. Prior to this, Gavin spent four years at Telewest (now Virgin Media) latterly as Managing Director Consumer and also nine years at Procter and Gamble, rising to become European Marketing Director.
Gavin says that one of the reasons for moving to BT in 2004 was because it was an organisation with a rich history and an exciting future – which is even truer today. Gavin was appointed Chief Executive, BT Retail in May 2008 and joined the BT Group plc board in June 2008. Under his leadership BT Retail launched BT Infinity super-fast fibre broadband, drove growth in IT services and built the largest Wi-Fi network in the UK and Ireland. He also led BT’s involvement in the evolution of digital TV services. This includes being a founder partner in YouView and the creation of BT Sport which launched in August 2013.
Gavin was appointed Chief Executive Officer, BT Group plc in September 2013. In addition, Gavin is a non-executive Director of British Airways and a Trustee of The British Museum. From 2010-2013 Gavin sat on the advisory board of the Cambridge Judge Business School and from 2011-2014 he was President of the Advertising Association.